Niltrax is the ticketing and client support platform built for teams that can't afford to drop the ball. Every client gets their own subdomain workspace, every ticket gets an SLA, every agent stays accountable.
Trusted by teams across industries
From first ticket to resolution, Niltrax gives your team the structure and visibility to deliver exceptional support at scale.
Every client organisation gets a dedicated subdomain workspace — acme.niltrax.com — with isolated data, branding, and user access.
Define response and resolution SLAs per priority tier. Real-time breach tracking, aging dashboards, and automatic escalations.
Incoming emails are automatically ingested, deduplicated, and converted into tickets — routed to the right team from the first second.
Agent workloads, resolution rates, SLA compliance, client satisfaction — all in one reporting dashboard with export to Excel.
Real-time ticket comments, internal notes, @mentions, and a built-in live chat module — all threaded against the ticket timeline.
Clients log in to their own portal to raise tickets, track progress, and communicate with support — without seeing other tenants' data.
No complex setup. No IT tickets of your own. Your team is productive from day one.
Register your organisation. Choose your unique workspace URL — yourcompany.niltrax.com.
Add agents, set departments, assign roles and SLA tiers. Internal and client users all have appropriate access levels.
Onboard clients via the portal or email ingest. Each client sees only their own tickets and history.
Work tickets, meet SLAs, and pull reports that prove the value your team delivers — every single week.
Get your team's workspace set up in minutes. No credit card required.