Our team typically responds within 1 business day.
Niltrax is the ticketing and client support platform built for teams that can't afford to drop the ball. Every client gets their own workspace, every ticket gets an SLA, every agent stays accountable.
Everything your team needs to deliver fast, accountable, client-facing support — out of the box, no plugins required.
Each client organisation gets a fully isolated subdomain — acme.niltrax.com. Separate data, users, branding, and ticket queues per tenant.
Set first-response and resolution targets per priority. Get real-time breach warnings, automatic escalations, and SLA compliance dashboards.
Inbound emails are automatically parsed, deduplicated, and converted into tickets — routed to the right team from the first second, no manual triage.
Clients log in to raise tickets, view history, and chat with your team. Agents get their own queue, assignment inbox, and internal notes — no data leakage between tenants.
Every ticket has a full conversation thread: public replies, internal notes, and file attachments — all in one place.
Agent workload, resolution rates, SLA compliance, and client satisfaction — in one dashboard. Export any report to Excel in one click.
Build and manage a searchable knowledge base of guides and step-by-step articles. Reduce repeat tickets and empower clients to self-serve.
Automated email alerts for new tickets, replies, SLA breaches, and assignments — fully templated and customisable per event type.
Super admin, admin, internal agent, and client user roles. Granular permissions control exactly what each person can see and do across every tenant.
No complex setup. No IT tickets of your own. Your team is productive from day one.
Register your organisation and choose your unique workspace URL — yourcompany.niltrax.com.
Add agents, set departments, assign roles and SLA tiers. Internal and client users all get appropriate access levels.
Onboard clients via portal or email ingest. Each client sees only their own tickets and history.
Work tickets, meet SLAs, and pull reports that prove the value your team delivers every week.
One monthly price per active user. No yearly lock-in, no setup fees.
For small teams starting with structured support.
For growing teams that need stronger workflows.
For scaling operations across multiple clients.
For mature teams needing governance and control.
Custom package for enterprise environments and compliance needs.
Get your team's workspace set up in minutes.